🌸 100% Satisfaction Guarantee
In Our Hearts Forever
We Stand Behind Every Sympathy Gift & Floral Arrangement We Deliver
At In Our Hearts Forever, your satisfaction is our highest priority. If you’re not completely satisfied with your order or experience for any reason, we are here to make it right. We offer a 100% satisfaction guarantee on every sympathy flower arrangement and gift we deliver.
You can choose between a full refund or a redelivery of your order — whatever brings you peace of mind. Our caring team is available 24/7 to assist with any concerns.
🌿 What Happens If There’s a Delivery Issue?
We work with a trusted network of florists and fulfillment partners nationwide, but occasionally, delays or delivery challenges may occur. If there’s ever an issue meeting your requested delivery time or date, we will contact you as soon as possible.
If we learn from our florist that the selected delivery window cannot be met:
You will be notified promptly
We will offer the option to:
Proceed with the earliest possible delivery or
Cancel your order and receive a full refund
If you paid for expedited delivery, and it cannot be fulfilled, we will automatically refund the expedited fee
💬 Didn’t Receive a Confirmation?
If you haven’t received a delivery confirmation email within 24 hours of your selected delivery time, please reach out. We’ll follow up with our florist partner immediately to ensure your order status is clear.
🤝 Our Promise to You
We will issue a full refund upon your request, or work with you to find a resolution that feels right — unless we can confirm the order was delivered as scheduled, or the issue was caused by incorrect delivery information (e.g., wrong address, recipient not home, or refusal of delivery).
Your trust means everything to us, especially during life’s most delicate moments. We are honored to help you express your love, sympathy, and remembrance through our floral tributes and gifts.